Research the patient and provider experience of a Pain Self-Management tool developed by the UC Davis Health system. Sponge information about origins, uses, stakeholders, and usability. Filter findings and identify pain points and takeaways from scholarly research and interviews with stakeholders and users. Voice discoveries by giving team presentations that quickly fill the team in on product background, voice potential pain points to focus design efforts on, and propose potential design goals.
DiPi + Hill Country Health and Wellness Center / Shasta County, CA
my role
As an undergraduate research assistant, lead the initial deep dive on the Pain Self-Management Strategies Wheel, a patient education tool developed and distributed by the UC Davis Health System.
links + skills
DipiPain Project, User experience research, persona creation and analysis, pain point identification, direct stakeholder interviews, client interviews, scholarly research, research presentation and documentation
the problem

Surgical interventions inherently shift chronic pain patients from having an active role to having a passive role.
the question
How might we motivate patients to remain actively engaged in their pain management care even after surgery?
Based on Susan Verba's Sponge, Filter, Voice method I set to work cyclically sponging large amounts of information from scholarly research and stakeholder + user interviews, then filtering and analyzing that information for significant findings, and finally voicing, or presenting my findings to the team. 

stakeholder interviews
I met with Debra Fishman Psy.d., a psychologist who developed the Pain Management Curriculum, as well as Glee Van Loon an Education Supervisor for the UC Davis Health Management  and Education Department. They gave me insight into how the pain wheel is actually used in the clinic and the original intended purpose of the developers.

Select notes from my stakeholder interview with Debra Fishman Psy.d, Susan Verba, and Glee Van Loon

visual research
I scoured websites, magazines, even a unique book all about paper wheel charts to see different examples of successful wheel infographics and charts. 
Present findings to teammates and center director. Explain the material background, intended purposes, stakeholders, design analysis, and key findings and thoughts. Inform the team on current pain points and ideas for solutions.
Slides from the presentation I shared with team members to show my sources, findings and materials.

Selected slides from the research presentation I delivered to the design team.

key findings
- Developed by Nursing Professors from the Betty Irene School of Nursing and the Psychologists from the UCD       Spine Center.
- There is an entire Pain Self Management Curriculum that accompanies this 
- There were no significant differences between control and intervention groups on disability, activity levels, or depression. However patients responded positively to the intervention and staff was motivated to incorporate it into clinical use. 
experience prototype
Using the IDEO Method Card strategy for Experience Prototyping my team set to work creating quick prototypes. We created various 3D, digital,  and sketched prototpyes. 
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